Terms and Conditions of Service

Welcome to TOURS FROM MADRID!

1. Company Identification

These Terms and Conditions outline the agreement between Tours from Madrid (hereinafter referred to as "the Company") and its clients (hereinafter referred to as "the Client" or "Clients"). The Company is operated by Eon Services LLC, registered in the United States (Clovis, NM), and conducts its European operations in Madrid, Spain. For any inquiries, please contact:

Email: info@toursfrommadrid.com

Website: www.toursfrommadrid.com

By booking services with the Company, you agree to the following Terms and Conditions.

2. Services Offered

The Company provides private and customized tours in Madrid and surrounding regions. Services may include:

Transportation, including private vehicles and drivers.

Licensed tour guides.

Tickets to attractions and other travel-related arrangements.

The Company acts as an intermediary for third-party service providers, including transportation companies and ticket vendors ("Providers"). The Company is not liable for any errors, omissions, or failures of these Providers.

3. Booking and Payment

Booking Confirmation:

A booking is confirmed upon receipt of a written confirmation from the Company and payment of the required deposit.

Bookings are subject to availability, and the Company reserves the right to decline any booking at its discretion.

Payment Terms:

A 50% deposit is required to secure your booking.

The remaining balance must be paid no later than 7 days prior to the tour date.

Payments can be made via credit card, bank transfer, or other approved methods.

Late Payments:

Failure to pay the balance by the due date may result in the cancellation of the booking without a refund of the deposit.

Currency:

Payments are accepted in USD or EUR. Clients are responsible for any currency conversion fees charged by their payment provider.

4. Cancellation Policy

Cancellation by the Client:

Cancellations made 10 days or more before the tour date: 95% of the total booking cost will be refunded.

Cancellations made 9 to 5 days or more before the tour date: 75% of the total booking cost will be refunded.

Cancellations made 4 to 3 days before the tour date: 50% of the total booking cost will be refunded.

Cancellations made less than 2 days before the tour date or no-shows: No refund.

Cancellation by the Company:

The Company reserves the right to cancel a tour in cases of unforeseen circumstances (e.g., force majeure). In such cases, Clients will receive a full refund or the option to reschedule the tour.

5. Force Majeure

The Company is not liable for cancellations, delays, or changes due to events beyond its control, including but not limited to natural disasters, strikes, political unrest, or pandemics. In such cases, the Company will work with Clients to reschedule or provide refunds where possible.

6. Changes to Itineraries

Client-Initiated Changes:

Requests for changes to itineraries must be submitted in writing at least 72 hours prior to the tour.

The Company will make reasonable efforts to accommodate changes, but additional costs may apply.

Company-Initiated Changes:

The Company reserves the right to make minor changes to itineraries due to operational reasons or circumstances beyond its control. Clients will be informed as soon as possible.

7. Liability and Insurance

The Company is not liable for any injury, loss, or damage to Clients or their belongings during the tour. Clients are encouraged to obtain personal travel insurance to cover such risks.

The Company is not responsible for delays, cancellations, or other issues caused by third-party Providers. Any claims must be directed to the relevant Provider.

The Company’s liability is limited to the total amount paid by the Client for the tour.

8. Client Responsibilities

Clients are responsible for arriving at the designated meeting points on time. Delays caused by the Client may result in the cancellation of the tour without a refund.

Clients must inform the Company of any special requirements (e.g., dietary restrictions, mobility issues) at the time of booking.

Clients must adhere to local laws and regulations during the tour. The Company reserves the right to terminate a tour if a Client’s behavior is deemed inappropriate or disruptive.

9. Privacy Policy

The Company is committed to protecting Client privacy. Personal information collected during the booking process will only be used to fulfill bookings and provide services. For more information, please refer to our Privacy Policy at www.toursfrommadrid.com/privacy-policy.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Spain. Any disputes arising from these Terms will be resolved through mediation or arbitration in Madrid, Spain. By booking with the Company, Clients agree to this dispute resolution process.

11. Amendments to Terms and Conditions

The Company reserves the right to update these Terms and Conditions at any time. Clients will be notified of significant changes prior to their booking date.

If you have any questions about these Terms and Conditions, please contact us at info@toursfrommadrid.com.

These terms and conditions outline the rules and regulations for the use of EON SERVICES LLC 's Website, located at https://toursfrommadrid.com.

Privacy Policy

TOURS FROM MADRID website is owned by EON SERVICES LLC, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by TOURS FROM MADRID, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using TOURS FROM MADRID website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the TOURS FROM MADRID, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@toursfrommadrid.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@toursfrommadrid.com.