Frequently Asked Questions (FAQ)

FAQ

1. What is Tours from Madrid?

Tours from Madrid is a premier travel company specializing in private, tailor-made tours across Spain. We focus on exclusive experiences, high-end transportation, and expert guides, ensuring our guests enjoy a seamless, luxurious, and authentic Spanish adventure.

2. What makes your tours unique?

✔ Private & Personalized – Unlike large group tours, we offer custom experiences tailored to your interests.
✔ Luxury Transportation – Travel in comfort with premium vehicles and professional drivers.
✔ Expert Local Guides – Our team includes licensed guides with in-depth knowledge of Spanish history and culture.
✔ Flexible Itineraries – We adapt to your pace, preferences, and schedule.
✔ Exclusive Access – Enjoy unique experiences, from wine tastings to behind-the-scenes historical site visits.

3. What types of tours do you offer?

We offer a variety of private tours, including:

• Day trips from Madrid to Toledo, Segovia, and beyond.

• Customized multi-day tours across Spain.

• Cultural and gastronomic experiences, including wine tastings and traditional Spanish cuisine.

• Luxury experiences, such as traveling in a vintage Rolls-Royce.

Booking & Payments

4. How do I book a tour?

You can book directly through our website www.toursfrommadrid.com or by contacting us at:
📧 Email: info@toursfrommadrid.com
📞 Phone/WhatsApp: +34 679 271 220

5. What payment methods do you accept?

We accept payments via:

• Credit/Debit Cards (Visa, MasterCard, American Express)

• Bank Transfers (USD & EUR)

• PayPal

6. Is a deposit required?

Yes, we require a 50% deposit at the time of booking. The remaining balance must be paid at least 7 days before the tour date.

Cancellations & Refunds

7. What is your cancellation policy?

• 14+ days before the tour – 95% refund

• 7-13 days before the tour – 75% refund

• 3-6 days before the tour – 50% refund

• Less than 3 days before the tour / No-show – No refund

Note: Some special experiences may have different cancellation policies.

8. Can I reschedule my tour?

Yes! We will do our best to accommodate rescheduling requests. However, changes depend on availability, and some modifications may incur additional fees.

Tour Details & Logistics

9. Where do your tours start?

All tours include hotel pickup and drop-off within Madrid. For airport or train station pickups, special arrangements can be made.

10. What languages do your guides speak?

Our guides speak English and Spanish fluently. Other languages may be available upon request.

11. What is the group size for private tours?

We specialize in private tours, catering to individual travelers, couples, families, and small groups. If you need a tour for a larger group, please contact us for a custom arrangement.

12. Are entrance fees included?

Unless specified, entrance fees to attractions are not included in the tour price. We can help arrange tickets upon request.

13. What is the dress code for tours?

We recommend comfortable shoes as most tours involve walking. If visiting religious sites, please wear clothing that covers shoulders and knees.

14. Can you accommodate special requests (food allergies, accessibility, etc.)?

Absolutely! We strive to make our tours accessible and enjoyable for all guests. Please inform us in advance about any dietary restrictions, mobility concerns, or special requests.

Other Questions

15. Do you offer airport or train station transfers?

Yes, we provide luxury private transfers to and from Madrid Barajas Airport (MAD) and train stations. Contact us for details.

16. Are your tours suitable for children?

Yes! Many of our tours are family-friendly. We can tailor the experience to include interactive activities and accommodate young travelers.

17. Do you operate tours during holidays?

Yes, we operate year-round, including major holidays. However, some attractions may have restricted hours during certain holidays.

18. Can I combine multiple destinations in one tour?

Yes! We specialize in custom itineraries and can create a multi-city tour including destinations like Toledo, Segovia, Avila, and more.

19. Do you offer multi-day tours?

Yes! We offer luxury multi-day tours across Spain, including private accommodations, guided experiences, and personalized itineraries.

20. How can I contact you for more information?

You can reach us via:
📧 Email: info@toursfrommadrid.com
📞 Phone/WhatsApp: +34 679 271 220
🌐 Website: www.toursfrommadrid.com

Do you have more questions? Contact us

We are here to answer all your questions related to our services