Tours From Madrid – Eon Services LLC
Last Updated: October 23, 2026
Tours From Madrid is a tourism brand operated by Eon Services LLC, a company registered in Clovis, New Mexico, United States of America.
Our website is https://toursfrommadrid.com.
Eon Services LLC is responsible for determining how personal information is collected and used in connection with our website, direct bookings, customer communications, and tour services.
For privacy-related inquiries, please contact:
Email: info@toursfrommadrid.com
We collect information reasonably necessary to operate our website, respond to inquiries, and provide our tourism services.
Depending on your interactions with us, this information may include:
Full name and contact information.
Email address and telephone number.
Booking details, tour dates, and preferences.
Hotel information or meeting location.
Number of participants and ages when required for admission tickets.
Dietary preferences, accessibility requirements, or other information voluntarily provided.
Payment status, transaction references, and billing information.
Communications exchanged with our team.
Technical information such as IP address, browser type, device information, and website activity.
We aim to limit the collection of personal information to what is necessary for the relevant purpose.
We process personal information for the following purposes:
Responding to inquiries and preparing quotations.
Creating personalized itineraries and tour proposals.
Confirming and managing reservations.
Arranging guides, professional transportation, admission tickets, and other booked services.
Processing payments, refunds, and related transactions.
Contacting customers before, during, and after their tours when necessary.
Maintaining accounting and legally required business records.
Protecting our website and preventing fraudulent activity.
Improving our services and website where permitted by law.
Sending promotional communications where an appropriate legal basis exists.
We do not use personal information for unrelated purposes without an appropriate legal basis.
Where the European General Data Protection Regulation (GDPR) applies, we process personal information under the following legal bases:
Contractual necessity: To manage reservations, provide requested services, and fulfill contractual obligations.
Pre-contractual measures: To respond to inquiries, prepare quotations, and organize proposed experiences.
Legal obligations: To maintain required financial, accounting, and administrative records.
Legitimate interests: To ensure business security, prevent fraud, manage legitimate customer communications, and improve our services, where those interests are not overridden by individual rights.
Consent: Where required for marketing communications, non-essential cookies, or the processing of particular categories of information.
Where customers voluntarily disclose health-related information, such as allergies or accessibility requirements, we will process it only where an appropriate additional legal basis exists and with suitable safeguards.
Payments may be processed through independent payment providers, including Stripe.
These providers may collect and process payment card details, billing information, transaction data, and other information necessary to complete payments.
Tours From Madrid may receive transaction confirmations, payment amounts, dates, and references necessary to manage bookings and refunds.
Payment providers process relevant information according to their applicable privacy policies and security procedures.
For more information about Stripe, please visit:
To arrange and deliver booked experiences, we may share necessary information with:
Professional tourist guides and hosts.
Licensed transportation operators and drivers.
Museums, monuments, and attraction operators.
Restaurants and other hospitality providers.
Payment processing providers.
Website hosting and technical service providers.
Accounting, legal, and administrative advisers.
Public authorities when disclosure is legally required.
For example, a guide may receive the lead guest’s name, group size, meeting location, and contact number to coordinate a private tour.
We share only information reasonably necessary for the relevant service.
Service providers may act as data processors or independent data controllers, depending on their responsibilities.
We do not sell customers’ personal information to advertisers.
Our website uses WordPress and may use cookies or similar technologies for website operation, security, booking functionality, and user preferences.
Depending on the website’s configuration, cookies may also support analytics, performance measurement, and marketing functions.
Essential cookies may be required for basic website operation.
Where applicable law requires consent, optional analytics or marketing cookies will not be activated before valid consent has been obtained.
Visitors should be able to manage their preferences through the available cookie controls.
Additional information about specific cookies, their purposes, providers, and retention periods should be provided through the website’s cookie information or preference interface.
If commenting functionality is enabled and visitors submit comments, WordPress may collect the information entered into the comments form, together with technical information such as IP address and browser details for spam prevention.
If Gravatar functionality is enabled, an anonymized representation of an email address may be sent to Gravatar to identify an associated profile image.
Gravatar’s privacy information is available at:
https://automattic.com/privacy/
WordPress may also use cookies for authorized users, login sessions, and administrative preferences.
These functions apply only where they are enabled and used on the website.
Our website may include embedded videos, images, maps, or other content provided by third parties.
Embedded content may behave as if the visitor accessed the external provider’s website directly.
Third-party websites may independently collect information or use cookies according to their own privacy policies.
Our website may also contain links to external booking platforms, attractions, and service providers.
We encourage visitors to review the privacy policies of those providers before submitting personal information.
Eon Services LLC is established in the United States, while its tourism services are primarily delivered in Spain.
Personal information may therefore be accessed or processed in the United States, Spain, or other locations where authorized service providers operate.
Where GDPR international transfer requirements apply, we will use a legally valid transfer mechanism and appropriate safeguards.
Depending on the recipient and circumstances, such mechanisms may include an applicable adequacy decision, an appropriate certification framework, Standard Contractual Clauses, or another lawful mechanism.
Information about applicable safeguards may be requested using the contact details provided in this policy.
We retain personal information only for as long as necessary for the relevant purposes, subject to applicable legal requirements.
Retention periods depend on the type of information and may include:
Booking information retained for contract administration and potential disputes.
Financial records retained for applicable accounting and tax obligations.
Customer communications retained for legitimate operational or legal purposes.
Marketing information retained until consent is withdrawn or another applicable retention limit is reached.
Technical data retained according to the relevant security, hosting, or cookie settings.
Information that is no longer necessary will be deleted, anonymized, or otherwise handled in accordance with applicable law.
We take reasonable organizational and technical measures to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.
These measures may include restricted access to booking information, appropriate provider selection, and suitable account and system security controls.
No electronic system can guarantee absolute security.
Where legally required, we will notify relevant authorities and affected individuals of qualifying personal data breaches.
Depending on applicable data protection laws, individuals may have the right to:
Request access to their personal information.
Correct inaccurate or incomplete information.
Request deletion where legally applicable.
Restrict certain processing.
Object to processing based on legitimate interests.
Request data portability where applicable.
Withdraw consent where processing relies on consent.
Exercise applicable rights concerning automated decision-making.
To submit a request, contact:
We may request reasonable identity verification before processing certain requests.
Where GDPR applies, individuals also have the right to lodge a complaint with a competent data protection supervisory authority.
Residents of certain U.S. states may have additional privacy rights under applicable state legislation.
Such rights may include access, correction, deletion, or restrictions relating to certain uses of personal information.
These rights will be provided to the extent that the relevant legislation applies to Eon Services LLC and the processing activity concerned.
Requests may be submitted to info@toursfrommadrid.com.
Our tours may include children and teenagers accompanied by parents, guardians, or responsible adults.
We may request participant ages where necessary for tickets, attraction reservations, or appropriate tour arrangements.
We aim to collect only information necessary for these purposes.
Where legally required, authorization from a parent or legal guardian will be obtained.
We do not intentionally collect children’s personal information for independent behavioral advertising.
Where legally permitted, we may contact customers with relevant information about our services.
Marketing communications requiring consent will be sent only where appropriate consent has been obtained.
Recipients may withdraw consent or unsubscribe at any time.
Necessary operational communications relating to existing bookings may continue when required to fulfill contractual obligations.
We may update this Privacy Policy to reflect changes to our operations, website functionality, technology, service providers, or legal requirements.
Updated versions will be published on our website with the relevant revision date.
Where required, we will provide additional notice or request consent for material changes.
For any questions about this Privacy Policy or requests concerning personal information, please contact:
Tours From Madrid
Operated by Eon Services LLC
Clovis, New Mexico, United States
Email: info@toursfrommadrid.com
Website: https://toursfrommadrid.com
Nothing in this Privacy Policy limits rights provided under applicable data protection legislation.
